Going Mobile – with Microsoft Dynamics CRM
Why Use Mobile Microsoft Dynamics CRM? Microsoft has recently been focused on both all things cloud and all things mobile. Their latest product releases (including that of Microsoft Dynamics CRM) reflect this new focus as business trends continue to move in...
Getting It to All Work Together: Email Integration with Microsoft Dynamics CRM
Why You Need to Think about Email Integration with Dynamics CRM One of the main reasons people use Microsoft Dynamics CRM is to store all customer and prospect email so anyone with the appropriate permissions can see all relevant customer communications in one place....
Helping Your Customer with Dynamics CRM
What Can You Do with Case Management in Dynamics CRM? You can keep track of your customer requests and issues by creating support cases in Microsoft Dynamics CRM. When a customer contacts support with a question or problem, you can quickly check if there is an...
Who’s Been Naughty, Who’s Been Nice: Marketing Lists in Dynamics CRM
What Are Marketing Lists in Microsoft Dynamics CRM? Marketing lists in Microsoft Dynamics CRM are simply a way to organize or group your leads, accounts, or contacts so that you can market to them efficiently and effectively. In Microsoft Dynamics CRM, list management...