Helping Your Customer with Dynamics CRM
What Can You Do with Case Management in Dynamics CRM? You can keep track of your customer requests and issues by creating support cases in Microsoft Dynamics CRM. When a customer contacts support with a question or problem, you can quickly check if there is an...
Who’s Been Naughty, Who’s Been Nice: Marketing Lists in Dynamics CRM
What Are Marketing Lists in Microsoft Dynamics CRM? Marketing lists in Microsoft Dynamics CRM are simply a way to organize or group your leads, accounts, or contacts so that you can market to them efficiently and effectively. In Microsoft Dynamics CRM, list management...
The Five Key Considerations of Selecting On-Premises or Cloud CRM
Gartner estimates that 35% of all CRM implementations are now cloud (SaaS) based and that this will grow to over 50% by 2020. Internet-based technologies have played an important role in the development of modern CRM applications over the last several years....