Overview
In today’s mobile media world, businesses need to move faster and share knowledge more broadly than ever before. They also need to connect to customers on their terms, which increasingly means getting on social. Microsoft Dynamics 365 enables your sales, service, and marketing teams to deliver amazing customer experiences by empowering them with tools built right into Microsoft Dynamics 365.
Microsoft Social Listening
Social insights can facilitate amazing customer experiences, ensuring that messages resonate while highlighting trends that impact your brand. Harness the power of the web in 19 languages, and track sentiment natively in six. Whether integrated into your customer relationship management (CRM) solution or into a stand-alone one, we make it easy to make social part of everything you do.
Insights by InsideView
Transform your customer relationship management (CRM) account information from static to dynamic with constant updates to three essential types of information—data, insights, and connections. Sellers and marketers from more than 19,000 business-to-business (B2B) companies trust Insights, powered by InsideView, to help them be relevant, sell smarter, and grow faster.
Yammer Integrated in Microsoft Dynamics CRM
Yammer is an enterprise network used by more than 200,000 companies worldwide, and it now provides context within Microsoft Dynamics 365. Get connected to the right people, share information across teams, and organize around customers and opportunities, so you can get farther—faster.
Social Customer Service
Deliver amazing customer service on social channels. Listen and analyze interactions at scale. Create cases based on interactions, and use data, like sentiment, to trigger workflow and handling.
Social Is for Closers – eBook
Customers want to be treated like individuals, not psychographic profiles. The more connected you are to today’s mobile customer, the better chance you have of establishing trust and having an honest dialogue. Social doesn’t replace email. Cold calls aren’t dead. These tactics all have their time and place, but social represents the most exciting channel that sales has had in a long time to stay connected and informed.
Successful social selling hinges on authentically connecting with customers on social networks, building trusted relationships with them, and ultimately helping them solve problems that lead to lasting business relationships.
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Zero in and Win Faster
Isn’t it time to transform your sales team into highly-connected, collaborative workers ready to engage with customers in meaningful ways and form deep, healthy relationships that grow your business?
With Microsoft Dynamics 365, your team can be social sellers—they have the tools they need to zero in and win faster.
By aggregating information from sources like LinkedIn, Facebook, and Twitter and combining it with your company’s internal data, Microsoft Dynamics 365 should be saving time and helping your sales people focus on high-quality, actionable leads.
Having all this data in one streamlined, user-friendly interface allows your sales and marketing teams to work together, putting all this information to work.
Microsoft’s analytic tools give you deeper insight into customer history and provides the insights to make every customer conversation more relevant and more valuable.
